FAQ

Shipping & Delivery

Do I have to pay any extra customs, duties, or taxes? No, the price you see at the final checkout screen is the total amount you pay. All applicable taxes, shipping fees, and international customs or import duties are fully included in our prices, so you will never face unexpected charges upon delivery.

How much does shipping cost and how long does it take? We offer Free Express Shipping on every single order. Once you place an order before our 11:00 PM GMT cut-off time, we generally take 1 to 2 business days to process and dispatch your package. After dispatch, delivery to the United Kingdom takes between 2 to 5 days, running Monday through Sunday.

What happens if my order gets lost or delayed? While we are not liable for standard courier delays, we protect your purchase with a delivery guarantee. If your package does not arrive at your specified checkout address within 30 days of your purchase date, we will issue you a refund without any obligation to return the items.

Returns & Refunds

What is your return policy? We offer a 60-day return guarantee that starts the day your package is delivered. If you are not entirely satisfied with your wellness or self-improvement items, you can reach out to us to initiate a return. We do not charge restocking fee's. We will provide you with a prepaid return shipping label so that you do not have to pay for any return postage costs.

What if my item arrives broken, damaged, or stops working? We stand firmly behind the durability of our products. If your item is defective on arrival, gets damaged in transit, or breaks during normal use within 60 days of delivery, we will accept the return unconditionally and resolve the issue immediately with a refund or replacement.

How long do refunds take to process? As soon as your returned package arrives back at our facility, we issue your refund immediately. The credit is automatically sent back to your original payment method. Depending on your specific bank or credit card provider, it usually takes up to 5 days for the funds to show up on your statement.

Can I exchange an item for a different one? Yes, we offer exchanges. However the most efficient way to do an exchange is to return your original item for a full refund under our standard policy. Once that return is underway, you can place a completely separate new order on our website for the alternative product you want.

Cancellations & Account

Can I cancel or change my order after placing it? Because our warehouse system fulfillment processes orders rapidly, we only have a 2-hour window to modify or cancel an order after it is placed. If you need to make changes, please email our support desk immediately within that 2-hour window. If your order has already been processed and a tracking number has been generated, we cannot stop it, but you can easily return it for a refund under our 60-day guarantee once it arrives.

Is it safe to share my account information? You are entirely responsible for keeping your profile credentials secure. We highly recommend using unique passwords and avoiding sharing your access details with anyone else to keep your transaction and personal data secure.