Refund policy

60-Day Return Window

We want you to love your results. If you are not completely happy with your purchase, you can return it within 60 days from the date of delivery. We do not charge restocking fee's. To get started, just drop us a line at team@evira.store or +44 7561323111. We will email you a prepaid return shipping label so you don't have to cover any postage costs.

Damaged or Faulty Products

We stand behind the durability of our devices. If your item arrives damaged, is defective upon arrival, or stops working properly during normal use within 60 days of delivery, we will replace or return it unconditionally. Reach out to our support team at team@evira.store for an immediate resolution.

How Your Refund is Processed

As soon as your return arrives back at our warehouse, we will issue your refund right away. The funds will be automatically credited back to your original payment method. Depending on your bank or card issuer, please allow up to 5 days for the credit to reflect on your statement.

Exchanges

We offer exchanges if you'd like a new product sent out to replace your faulty order. However, the most efficient way to exchange an item is to return the original product for a refund. Once that is processed, you can simply place a brand-new order on our site for the alternative item.

European Union 14-Day Right of Withdrawal

For all orders shipped directly into the European Union, customers hold a statutory right to cancel or return their purchase within 14 days of receipt for any reason, without needing to provide justification.

Non-Delivery Protection

If your order has not arrived within 30 days of your purchase date due to a transit issue (and the shipping address provided at checkout was correct), you are eligible for a complete refund. In this scenario, you will receive your money back without any obligation to return the package.

Modifying or Cancelling an Order

Because our fulfillment system processes orders rapidly to ensure fast delivery, the window to alter an open order is highly limited.

• Before Shipment: If you need to change details or cancel your order, please email team@evira.store within 2 hours of placement.

• After Shipment: Once a tracking number has been generated and your order is processed, we cannot stop or change the shipment. You are welcome to return the parcel for a full refund under our standard 60-day guarantee once it arrives at your doorstep.